Heal iOS and Android
Get Heal Inc.
August 2018 - Present
iOS, Swift, Android, Kotlin, Java
Brief
Heal offers timely and convenient medical care from qualified doctors in the privacy of your own home, either through a house call or a video telemedicine visit. The goal of this work was to re-architect and refactor the mobile applications to deliver key flagship features in the product pipeline while improving patient satisfaction rates. Another objective was to reduce build-time cost when shipping new features.
Process
The applications, both iOS (Swift) and Android (Kotlin), were fully modernized with the latest tools and language features, allowing for features such as HIPAA-compliant Video Telemedicine, Secure File Exchange, Apple HealthKit, Apple Health Records, Google Pay, and Apple Pay. The booking user experience was optimized to reduce user steps and wait times between actions. We enhanced the software delivery lifecycle (SDLC) by implementing crash reporting (Firebase), and added automated UI tests to catch regression issues.
Result
The new mobile applications enabled faster delivery of business objectives, increased healthcare service bookings, and improved both patient satisfaction and app store rating scores. Completing this work before the 2020 COVID-19 pandemic positioned the company to excel during a pivotal period in healthcare. The Heal applications received significant recognition on major app stores, including being featured as an Apple App Store App of the Day. This momentum also attracted new investors such as Humana, which invested $100 million in the telehealth startup, and led to inclusion in CNBC's 2020 Disruptor 50 list. By September 1, 2022, Humana had finalized the launch of CenterWell Home Health as the current brand for its home health operations.
Praise and Awards
An award-winning platform for proactive, precise omnimodal care.
Through sustained product execution in mobile applications and best-in-class healthcare platform services, the Consumer Technology Association (CES) awarded Heal the prestigious CES 2019 Small Business of the Year Award.
Given the high-quality mobile experience for Heal patients, the use of the latest Apple technologies on iPhone and iPad, and the growing need for telemedicine during the COVID-19 pandemic, Apple featured Heal iOS in App Store stories such as The Doctor is In and Connect with a Telehealth Provider. Apple also featured the Heal iOS application on the App Store front page as App of the Day on March 16, 2020.
